FAQs

GENERAL

1, Where are you located?

JYJstyles is located in Wichita, United states but we operate as an online store only.

2, Where do my products come from?

We currently have warehouse/shipping facilities in Australia, Canada, United States & China. We try our best to ship from the warehouse closest to you. In the event we are unable to do so due to limited stock we ship from our main warehouse in China.

Note that your products will be, at times, shipped seperately. This is more relevant to those ordering multiple products. The main reasoning behind this is that we source our products from different suppliers. 

SIZING

3, How does sizing work?

All products are in Standard US/EU Sizing and have size charts available. Please use these charts to determine your best fit.

Should you have any questions about sizing feel free to contact us through email.

4, How do the size charts work?

Size Charts should be available on all items. If there is no size chart, please let us know and we can rectify this immediately.

All size charts are in CM.

For your reference:

1 inch is the equivalent to 2.54 cm


Please allow for 1-3cm error as most items are measured by hand.

5, Can you help me with sizing?

We always recommend sizing up to those who want a looser feel and maintaining your normal size for those who want the slimmer look.

If you are ever unsure, please contact us for recommendations via email. Please let us know your height and weight if you would like a size recommendation. 

6, I ordered a size L but received an XL/XXL/3XL?

At times you will receive the Asian size equivalent.

In some instances, our suppliers use US/EU size so you will receive the size label for the size you chose and in other instances you will receive the Asian counterpart. 

Always refer to the size charts or ask us for help if you are not sure what size to order.

SHIPPING

7, Where do you ship to?

Everywhere! We proudly ship worldwide for FREE.

8, How long is order processing?

We generally take 1-7 business days to process our orders and co-ordinate with our warehouse and shipping departments.

9, USA, UK & Australia

For our Australian, UK & US clients we offer an estimated delivery time of 12-25 days. Although we generally beat these estimates, certain things like delays at customs or processing time can effect delivery time.

10, Rest of the World

For all other countries delivery times can be estimated at 20-40 days. We generally beat these estimates although circumstances such as delays at customs or processing times can cause longer than expected shipping times which is why we factor in slightly longer periods for "Rest of the World" clients.

11, Additional Information

These estimates can change depending on your location, what items you purchase, and any other unforeseen factors. We are working with our partners to reduce this time significantly in the future. Should you have any questions regarding shipping times for your order or future order feel free to contact us through email.  

12, Multiple item orders

As noted previously, we source our products from multiple suppliers around the globe. That being said, when ordering multiple items there is the odd chance your products will be shipped to you from different suppliers thus different shipping schedules.

Should you have any questions regarding the status of your order feel free to contact us through email. 

13, Customs

Due to the global nature of our business we are not responsible for any customs fees once items have shipped. By purchasing our products, you agree that one or more packages sent to you may require customs fees when they arrive to your country.